Officejet Pro 6830 making high pitched noise when not in use

[seanann]

My replacement isn't scheduled to arrive until 6/9.  I would be happy to return it without opening the box IF HP will do an update to resolve the whine/modem sounding issue that began recently due to THEIR efforts.  My printer is basically new/hardly used - I don't think receiving something used/refurbished is reasonable.  With so many customers chattering about it I wonder why they aren't offering a better solution.   

[Bob4southern]

Greetings,

I totally agree since this an official HP discussion board, and apparently there are HP emplyees who do post here and have done so on this particular topic.

I have no idea what is involved in going back to previous firmware, but it would seem to be a simple solution since that firmware did ship originally on the printer.

However, I am willing to give the replacement unit a try, as they said they are shipping me a new rather than reconditioned one, and will disable any sort of communication the printer will have with HP without my knowledge.

Still, it seems as if an official post and update would be the better course of action instead of having replaement units coming and going for something as easy as a firmware update...

b.

[ezmike]

Mine too, started about two weeks ago and conincidently after I sent a fax. It's a real pain although it stops if you turn it off but that defeats the purpose of remote printing or receiving faxes when not at the machine. I hope they fix this soon.

And, it seems that the green light above the power cord socket on the back of the printer also started blinking around the same time.

So while I'm at my desk there is the annoying fax-like high pitched noise and the blinking light reflecting off the wall.

Torture.

[Bus67]

Hi HP and community

Any update.  Very anoying noise to be sitting with when trying to work and study.

@Ciara_B_HP ...what has your promise of follow-up surfaced?

Does HP acknowlege the issue at all. 

Seems pretty straight forward.. the firmware upgrade has activated something undesireable.  When will a fix be released?

Why don't HP acknowlege the significant amount of feedback on this website that they set-up. 

Seems shipping replacements with the same issue is a silly way to attempt to saisfy customers.

What would I know.. I have just been a loyal HP customer (only HP PC's and printers) for something like 25 years.  This printer replaces a previously great HP printer that finally had a mechanical failure.

HP, please acknowlege the issue and communicate with your customer base (who you ask to register details of their purchase .. to what end?) and let us know when this will be fixed?

Kindly.. but just getting a liitle grumpy (due the to that noise in my ear),

Craig B

[KawasakiBabe]

Me too - here in the UK. 

I was going to describe the sound as a light snoring which as it comes on when the printer is sleeping makes sense!  

A resolution would be ideal.

thanks.

[ezmike]

Unfortunately, issues like this, where HP knows about an issue but it slow to resolve it or at least acknowledge it, caused me to switch to another manufacturer years ago. I came back because I thought things had improved and HP switched to individual colored ink cartridges for some of their printers. I guess I switched back too early.

Really fustrated by this issue.

[patap]

...still not long enough time when it is not whining

[gjgregory]

Hi there.

I can confirm the noise is coming from the power supply as I removed the little self contained unit on my printer and left it dangling out the back.

So I'm thinking it's not a fax noise afterall.

Anyway a quick google of the part number for the PSU (A9T80-60008) turns up a few stories, including this one...

https://www.youtube.com/watch?v=kJ5JPwhjZyY

A different printer but obviously the same power supply.  and it mentions a faulty capacitor causing the issue.

Are we all absolutely really sure the problem is firmware related?

[Ciara_B · Accepted solution]

Hi folks, can you please try the firmware released 1st June and let me know if that resolves it?

Thanks

Ciara

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/53...

[ezmike]

Why is there a March 2015 date for the firmware?