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‎03-31-2016 08:16 AM

HP Recommended
Product: hp envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I ran the install disc and printer tells me that I am connected. wireless light is steady. pc cant find printer.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-02-2016 09:06 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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3 REPLIES 3

‎03-31-2016 09:07 AM

HP Recommended

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-envy-4500-e-all-in-one-printer-series/5304875/mod...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

Do let us know if the downloaded Win 10 software works.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-02-2016 08:28 AM

HP Recommended

Thank you for trying to help. unfortunately, I am 71 years old  and not the sharpest thing in the world when it comes to things like that. I grew up without even a TV. I had the disc that came with the printer, I thought that would work. I didnt realize that changing the router would change the password. I ended up calling tech support and finally got it together after 3 hours. thank you again.

 

Was this reply helpful? Yes No

‎04-02-2016 09:06 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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