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‎08-08-2016 02:32 PM

HP Recommended
Product: HP PageWide MFP 377dw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

For the first day or so my new PageWide MFP 377dw printer went into standby and woke up as necessary without any problems.

 

Now it never enters standby, but remains fully 'on' all of the time.

 

Yes, I've tried turning it off and on again.

 

I've also tried different standby duration settings using both the front panel and the EWS. No matter what I try it sits there wide-awake all day.

 

Any suggestions?

 

Glyn.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2016 10:17 PM

HP Recommended

Hi Glyn,

Is it connected to yor phone line?

 

May you see any difference by unplugging the phone cable from the MFP?

 

If so, I suggest trying a different phone cable or check a different phone socket and check for any difference..

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎08-08-2016 10:17 PM

HP Recommended

Hi Glyn,

Is it connected to yor phone line?

 

May you see any difference by unplugging the phone cable from the MFP?

 

If so, I suggest trying a different phone cable or check a different phone socket and check for any difference..

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-10-2016 03:43 PM

HP Recommended

You were quite right.

 

I'd tried setting the fax up using an existing, but as it turned out inadequate, phone extension cable.

 

I got hold of a new telephone/fax extension cable, the fax now works and the printer goes to sleep correctly.

 

Thanks for the suggestion.

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