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‎07-27-2016 04:38 AM - edited ‎07-29-2016 03:46 AM

HP Recommended
Product: HP PageWide Pro 477dw MFP
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Recently purchased this printer and I'm having the issue of it persistantly going in to 'Offline' mode, I've set the sleep timer to 2 hours and played about with a few other settings however I'm at the point now where it's permanantly in Sleep mode, even after a reboot and a manua printl test page directly from the printer.

Firmware is up to date
Printer is connected via Wireless

I've followed these troubleshooting steps and still no luck
http://support.hp.com/us-en/document/c04249080

 

update: When reininstalling the printer on a laptop, it brings the printer Online, but only for the individual device. It will still show as offline for all other devices. (tested on Windows 10)

Please help!

Many thanks,
Ben

3 people had the same question
2 REPLIES 2

‎10-18-2016 04:08 AM

HP Recommended

Hi Ben

do you get message B81109FE on your display?  If so, this is what happens to me in our office.  I can be working away and suddenly I get this message, try to turn off, then it always tells me I have turned it off incorrectly, after a couple of attempts it turns back on and starts up again.  I unfortunately had no replies to my forum question.

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‎07-26-2017 04:47 AM

HP Recommended

I have got around this by creating a direct IP Port instead of using the HP Network re-discovery Port Monitor

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