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HP Recommended
Officejet 5740
Microsoft Windows 10 (64-bit)

Whenever I run P&SDr  5.0  I get a message that there is a newer version which I download.  It extracts files and installs, but when P&SDr reruns automatically, I get the same message about a newer version.  It just keeps looping until I ignore the update message.  Not very helpful!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, @Cherry10 - Greetings!

 

Thanks for reaching out! I would glad to be of your assistance 🙂

 

I understand that we had an issue with the HP PSDR 5.0. This was a temporary glitch while upgrading from the 4.9 version to the 5.0 version.  I believe the issue is now fixed and you can download the correct PSDR 5.0 version from here:  http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

You can confirm based on the size of the Binary File (10.3 MB). Just download and execute the file found there and disregard first the self-update screen that comes up.

 

Alternatively, if you have any issues with your printer that needs our attention, I would be more than happy to assist you 🙂

 

Let me know if that helps! 

Good luck 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hello, @Cherry10 - Greetings!

 

Thanks for reaching out! I would glad to be of your assistance 🙂

 

I understand that we had an issue with the HP PSDR 5.0. This was a temporary glitch while upgrading from the 4.9 version to the 5.0 version.  I believe the issue is now fixed and you can download the correct PSDR 5.0 version from here:  http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

You can confirm based on the size of the Binary File (10.3 MB). Just download and execute the file found there and disregard first the self-update screen that comes up.

 

Alternatively, if you have any issues with your printer that needs our attention, I would be more than happy to assist you 🙂

 

Let me know if that helps! 

Good luck 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended

Thanks Dvortex - downloaded the updated version of P&SDr you directed me to and it fixed the issue.

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