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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Print and Scan doctor
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04-12-2017 07:28 PM
Setup new printer with laptop running windows vista ( for my neighbor). Downloaded and installed correct driver/software for a vista computer but each time I test print something it throws up an error that says it can't communicate with the printer and says to run print and scan doctor to fix the problem. the file actually does print but the error box remains on screen anyway. When I run the print and scan doc it does not show anything wrong and prints a test page just fine.
I would appreciate any help that you might be able to give. My neighbor is an elderly gent living on his own and I don't think he'll upgrade his computer.
Solved! Go to Solution.
Accepted Solutions
04-13-2017 04:11 PM
I was able to solve the error box problem by deselecting the "Enable bidirectional support" option in the properties for the printer.
04-13-2017 03:51 PM
Hi @MABERANEK
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that you are unable to print after setting up the printer.
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
Please refer the below documents on how to install the printer.
Follow the steps in the below article to fix the printing issue.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
04-13-2017 04:15 PM
Hi @MABERANEK
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
You have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
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