• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Mac OS X 10.10 Yosemite

I just got the new HP Envy 5660 printer yesterday and was able to set it up and connect it to my wifi, but I cannot find the printer when trying to add the printer to my laptop. NEED HELP ASAP PLEASE!

1 REPLY 1
HP Recommended

Hello@HPEnvy5660User

Welcome to the HP Forums.I would like to take a moment and thank you for using this forum, it is a great place to find answers.As I understand you have wireless connectivity issues on your printer.I'll be more than glad to help you out.

Restart the computer, printer, and router to resolve any network or communication error states.

 NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

  1. Disconnect the power cord from the router.

  2. Turn off the printer.

  3. Close all running programs on your computer, including the HP software installation window, then shut down the computer.

  4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

  5. Turn on the printer.

  6. Turn on the computer.

  7. Try installing the HP software again.

If the above steps didn't resolve the issue, try these step by step instructions resolve the issue: Click here 

 

Hope this helps, for any further queries reply to the post and feel free to join us again.

 

Cheers, have a nice day.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Regards,
Sizzlingsum_13
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.