• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 11:43 AM

HP Recommended
Product: HP3520
Operating System: Microsoft Windows 10 (64-bit)

My printer doesn't print black.

All cartridges are new (original HP-products, valid until jan 2018).

Printer cleaning was done.

New driver installed.

An extra new black cartridge doesn't help.

What could be the problem?

2 REPLIES 2

‎02-22-2017 12:03 PM

HP Recommended

Hi,

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

Press the Power button to turn on the product,
With the product turned on, disconnect the power cord from the rear of the product,
Unplug the power cord from the wall outlet,
Wait at least 15 seconds,
Plug the power cord back into the wall outlet,
Reconnect the power cord to the rear of the product,
If the product does not turn on by itself, press the power button to turn it on,
Printer comes back on and asks for the cartridges, then go ahead and put them back in.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-01-2017 11:49 AM

HP Recommended

 

Hello,

Thank you for the assistance.

Printing is better, but quality not high.

Copying however still doesn't work.  And after copying, printing seems worse again.

 

 

 


@banhien wrote:

Hi,

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

Press the Power button to turn on the product,
With the product turned on, disconnect the power cord from the rear of the product,
Unplug the power cord from the wall outlet,
Wait at least 15 seconds,
Plug the power cord back into the wall outlet,
Reconnect the power cord to the rear of the product,
If the product does not turn on by itself, press the power button to turn it on,
Printer comes back on and asks for the cartridges, then go ahead and put them back in.

Regards.

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.