Printer connected to internet, good signal, IP address right but cannot be recognised wirelessly

[fozzybear1]

I use a wireless connection for the printer.  It is connected, good signal, wireless network test comes back perfect.  But printer is not being recognised and cannot be picked up.   Has been working fine with no problem - used everyday.

This has happened before but I've resolved it using ScanDoctor - but this is not working for me this time.  I have tried for the last two hours to get it to work.  Switched off and on - same with pc.  All looks good but printer is not being recognised by any device (phone, iPad, etc)  But it is showing on the printer that it is!  

Reluctant to remove device in case I never get it connected again!

Please help as I'm desperate.  I have to get stuff printed off.  Please put any answers in language that a numskull will understand and be able to follow! 

[sabretooth04]

Easy stuff first.  Power off printer and router.  Power on router and wait 3 mins.  Power on printer and verify it connects to your router.  Status of blue wireless light at this time, on, off or flashing?   Status now?

[fozzybear1]

Thanks Kudos.  I've done that and the blue light is not lit but everything else indicates that the printer is connected.

[sabretooth04 · Accepted solution]

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@fozzybear1 wrote:

Thanks Kudos.  I've done that and the blue light is not lit but everything else indicates that the printer is connected.

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Indicates the wireless is off or the light is not functioning.  Try resetting the printer back to Factory Defaults and check that light again.

[fozzybear1]

Thanks - that worked.  Phew, what a relief.  Mind you, I've gone and bought a printer cable now to have as back up just in case :)!