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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: Printer detected but not printing
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04-03-2016 11:59 PM
I connect my computer to the Officejet printer, the printer is detected but when I try to print the documents just add up in the printing queue and do not get printed.
i tried reinstalling the printer driver, replacing the ink - no luck 😞
the wierd thing is that when I run the driver update it prints out a test page - and that does get printed!!
any idea how to solve this issue??
Solved! Go to Solution.
Accepted Solutions
04-04-2016 12:54 PM
Hi Spaarvap,
I'm sorry to hear your print jobs are getting stuck in the queue and not printing.
We have a guided troubleshooter for this issue that you may find helpful. Take a look at this document.
Near the top you will find the link to the quided troubleshooter. You can also read through the information in document form.
I hope this helps resolve your issue.
Jean
04-04-2016 12:54 PM
Hi Spaarvap,
I'm sorry to hear your print jobs are getting stuck in the queue and not printing.
We have a guided troubleshooter for this issue that you may find helpful. Take a look at this document.
Near the top you will find the link to the quided troubleshooter. You can also read through the information in document form.
I hope this helps resolve your issue.
Jean
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