Printer installation

[Bjarne_Jensen-1]

After installing the software for til printer - I got this "pop-up": Welcome to your new HP - Now you is ready - done (button)

I can't get rid of if - even if I reboot - it will apper again.

Any ideas to "kill" it?

Thanks in advance

Bjarne

[Jeet_singh]

Hi @Bjarne_Jensen-1,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are getting a pop up soon after installing the HP printer software. I'll be really glad to help you with this,

From the Start Menu, select Settings, then System and then select Apps and features in the left-hand pane.

When the list has populated, locate HP Welcome and left click it - you should now see the option to Uninstall.

If the above doesn’t work, open windows Control Panel and in the top right, next to View by select 'Large Icons'.  From the new layout, select Programs and Features and let the list populate.

If the HP Welcome program is listed here, right-click the entry and select Uninstall.

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Bjarne_Jensen-1]

I have solved my problem using the Norton Support (Norton problems as well) In the Windows Control Panel in Power Management, select "What happens when you close the lid" - there is a check box "Enable fast start" - remove the check mark and save. It is a "new" feature in Windows that do not quite work as intended - windows don't clean up the files. It solved the problem of pop-up box and my problems with Norton

[DavidSMP · Accepted solution]

Hi @Bjarne_Jensen-1, I read your response. Brilliant efforts. spectacular diagnosis and terrific troubleshooting. Kudos to you for that. 🙂 As @Jeet_singh is out of office, I will need to respond to your reply. Thanks for sharing this with the community as it will help several others to resolve the issue.

Great job again and thanks for letting us know. It was indeed magnanimous on your part. 🙂

Take care and do have a splendid week ahead. 🙂

[DavidSMP]

Hi @Bjarne_Jensen-1,

I thank you greatly for accepting this as a solution. I genuinely hope the unit works great and stays healthy for a long time to come. It has been an absolute privilege to have shared this platform with you.Going by the troubleshooting and copious diagnosis and investigations conducted by you, I am sure Sherlock Holmes couldn't have done any better. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Do take care, stay healthy, keep smiling big and do have a blessed year ahead.:)