Printer on Pause

[Edcaliber]

Printer paused and hitting resume button just cycles back to pause.  note that the "Hold" icon has exclamation mark (Hold printing of selcted jobs}  How do I correct??

[The_Fossette]

Hi @Edcaliber

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the printer is stuck on pause mode.

I’d love to help!

I recommend you to reset the printing system and check. Follow steps in the below article.

http://hp.care/2luYtSk

If the issue persists, follow the steps in the below article and check.

http://hp.care/2eOo4o9

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Edcaliber]

Further to my question above, although by solution provided I was able to restore printing service to my MAC computer, however the "Hold" icon with exclamation mark, still remained.   Because I have this computer (MAC) networked with two PC's, a Dell Laptop and a Compaq Desktop I noted that when I tried to print from the Dell Laptop it caused the printer to go into the pause mode again.  Is it possible that the wireless connection is causing a problem?  or a Hold printing of a selected job on the Dell computer is cancelling further print jobs?

[Riddle_Decipher]

@Edcaliber

It looks like you were interacting with @The_Fossette, but he's out for the day 

And I'll be glad to help you out.

The Riddle_Decipher is at your service.

I saw reviewed your post and to clarify, is the printer working fine with the Compaq Desktop?

If yes, you might want to contact the dell support to configure their computer to work with the printer, alternatively, you could also attempt reinstalling the drivers and checking the print settings over a wired network before you contact them.

If you have issues with the HP desktop as well, try the above and the below steps:

Use this HP Article to reconfigure your WiFi setup: Click here

Here's a related HP Forums post that seems to have helped many others: Click here

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,