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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 07:52 AM

HP Recommended
Product: HPEnvy 4500
Operating System: macOS 10.12 Sierra

My HPEnvy 4500 (not HP Envy 4500e) printer and scanner will not work.  The on/off button works, but it will not scan or print from my computer.  I am also trying to set it up with a newly purchase HP EliteBook8560p with no luck.

1 REPLY 1

‎02-24-2017 08:28 AM

HP Recommended

@mlmetz5612

 

This is a great location to get assistance! I read your post and see that you are unable to scan from the computer on HP Envy 4500 printer. 

I would like to help you resolve this issue. 

  • Scan with HP Easy Scan or Apple Image Capture.
  • Install the latest print driver for Sierra.
  • Run Apple Software Update.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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