• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2017 11:07 AM - edited ‎02-27-2017 11:07 AM

HP Recommended
Product: HP Laserjet Pro M402n
Operating System: Microsoft Windows 10 (64-bit)

Printer will not print when connected to the network.  When it is connected via usb it prints fine, you can run reports etc.  When it is connected to the network it says it's printing but never does, any report you try and run it comes up with a 49 service error code.  

 

I spent all Friday on chat with HP and they determined it was the network (we did have a new modem installed and the printer worked fine before that.)  I called Brighthouse, our network provider, today and they say there is nothing wrong on their end.  

 

Does anyone have any clue?  I have unplugged, reset, redownloaded software, changed ethernet cords.  I am now at the point of pulling my hair out...

 

Thank you in advance for any help you can give me.

 

 

2 REPLIES 2

‎03-22-2017 06:12 AM

HP Recommended

I have the same situation but have a bit more to add.  Used 3 M402N printers, 2 different firmware versions, 5 different network drops on 2 different switch stacks, DHCP and static IP, printing through an IP phone and dumb microswitch, and none of this allows me to print with a live network cable attached to the printer.  I cannot even print a Config report from the buttons of the printer with the network cable attached.  Unplug the cable and I can print USB and through the front panel.  

 

I also plugged into the dumb switch without that switch being on the network and could print, so its not just the act of a hot network cord being plugged in, its something about the type of network traffic that is causing 49 service error.  This is also ONLY happening on the M402N printers.  

 

I would love some clue to a resolution on this or we will have to return the M402N printers for another model.  

 

Was this reply helpful? Yes No

‎03-22-2017 07:21 AM

HP Recommended

Figured it out.  Disable ipv6 on the printer and it now prints fine on the network.  

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.