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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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08-04-2016 05:57 AM
Solved! Go to Solution.
Accepted Solutions
08-04-2016 04:54 PM
Hi @Jess96,
Thanks for gettig back with the good news!
Please click the "Accept as Solution", and the "thumbs up" buttons up on my initial reply above so others with similar issues can find the solution easier.
Thanks!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP
08-04-2016 04:00 PM
Hi @Jess96,
Thanks for reaching out to the HP Support Forums for a solution to your printing issue.
I understand that you are trying to print on A4 but your Envy series printer prints on US Letter size, even after you adjust the paper size setting. I would like to help with that.
I want to make sure that I am suggesting appropriate solution suggestions.
What Envy model do you have? If unsure, thiscan help - How Do I Find My Model or Printer Number?.
What operating system is your computer running?
I will watch for your reply so I can assist you further. Please reply at your convenience.
Thanks!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP
08-04-2016 04:49 PM
However I have managed to fix the problem! I have the 5423 series. The problem was the programme I was running off - I have updated my computer now and everything seems to be printing at A4.
Many thanks again!!
08-04-2016 04:54 PM
Hi @Jess96,
Thanks for gettig back with the good news!
Please click the "Accept as Solution", and the "thumbs up" buttons up on my initial reply above so others with similar issues can find the solution easier.
Thanks!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.
rb011
I work on behalf of HP
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