Printing test pages etc but not anything else!

[Garyh85]

hi

I'm probably missing something obvious but my printer has suddenly stopped printing from my computer. it's connected via wi-fi and the computer can see the printer and print test pages, printer status reports etc but not actually things i want to print like emails, spreadsheets web pages etc etc.

it prints ok from my ipad, phone etc but just not from my pc. i have reinstalled the drivers on the pc but still nothing other then test pages!!!!!

any help would be very greatfully appreciated.

Thanks

Gary

[The_Fossette]

Hi @Garyh85

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to print from your computer.

I’d love to help!

Follow the steps in the below link to fix this issue.

http://hp.care/2c8ePwu

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Garyh85]

Hi

Thank you for your reply but unfortunately i've tried all that.

The computer iss allowing me to print test/diagnostic pages to the printer but not actually anything else  like emails, spreadsheets web pages etc.

Thanks

Gary

[The_Fossette · Accepted solution]

Hi @Garyh85

Thank you for posting back.

I recommend you to run the print and scan doctor and check. Refer below link.

http://hp.care/2bZ9w2q

If the issue persists after running print and scan doctor, follow below steps.

1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers 

Then download and install the printer from the below link.

http://hp.care/2c8eOcF

Let me know how it goes and you have a good day ahead.

Take care!

Cheers!

[Garyh85]

Now up and running again!

Many thanks for your help could not of kept my sanity without it 🐵

Gary

[The_Fossette]

Hi @Garyh85

Thank you for posting back.

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!