Problem Installing HP Officejet 4630

[dwwithers]

Hello,

     I’m hoping someone in these forums can help me to get my printer to work.  I currently have an HP Officejet 4630 that will no longer printer from my Windows 10 computer, and I’m not sure why.  I first got the problem when I upgraded my old computer to Windows 10, the computer sees the printer, but when it goes to install the drivers, it says that it cannot connect to the printer wirelessly or wired.  I can print to the printer from mobile devises (iPhone, iPad) just not from my main computer.  I have an older model HP Envy 120 that I can see and print to just fine, but it is my work printer and I would prefer not to use it for general day to day printing that is not work related.  I think it’s a firewall problem, but to be honest I have no idea how, or what changes that I need to do check if that’s the problem.  When I look at the printer in the printers and driver section, it says that the printer is unavailable and that no drivers are loaded for the printer.  I know I need the drivers, but HP keeps telling me that no printer is installed and wont install the drivers for it.  Please help

Dan

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

http://support.hp.com/gb-en/drivers/selfservice/hp-officejet-4630-e-all-in-one-printer-series/530504...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

[dwwithers]

Thanks for the quick response.  This got me further than before, and I think I actually got to this point once before.  The installer now sees my printer, shows me the IP address, Mac Address, and wireless connection but when I tell it to continue it eventually says “Unsuccessful Network Installation. The printer was unable to be installed over the network.” My only options are for help, to retry or Cancel. Thoughts?

Dan

[greenturtle · Accepted solution]

Hi,

Thanks for the feedback. 

Are you able to disable the firewall during install?

Here's some wireless troubleshooting steps ;

Solve wireless problems
1. Make sure the printer is not connected to the network through an Ethernet cable
Wireless does not work if the printer is connected to the network through an Ethernet cable. Disconnect the
Ethernet cable from the printer.
1. Make sure the wireless light is turned on
If the blue light on the printer control panel is not lit, wireless might be turned off. To turn on wireless, touch
or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless), touch
(Settings). Touch Wireless Settings, and then touch Wireless to turn it on.
If the blue wireless light is blinking, it means the printer is not connected to a network. Use the Wireless Setup
Wizard available from the printer control panel to make a wireless connection. Touch or swipe down the tab at
the top of a screen to open the Dashboard, and then touch (Wireless), touch (Settings). Touch Wireless
Settings, touch Wireless Setup Wizard, and then follow the onscreen instructions.
1. Make sure the computer or the mobile device is connected to the wireless network
Make sure your computer or mobile device is connected to your wireless network. If you cannot connect the
computer to the network, contact the person who set up your network or the router manufacturer; there might
be a hardware issue with the router or computer.
1. Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first and then printer.
Sometimes, turning off devices and then turning them back on helps resolve network communication issues.
If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this
order: router first, then printer, and then computer

Still have problems? Visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This website
contains the most complete, up-to-date information about wireless printing, as well as information to help you
prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve
security software issues.
Note: If you are using a computer running Windows, you can use the HP Print and Scan Doctor tool, which can help
solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools.

Hope that helps.

[dwwithers]

I’m not sure what we did differently but we got it to work!  I downloaded and ran the HP Print and scan program and it found and installed my printer for me.  You sir are a god send.  I had been working on this for almost a year now on my own.  Thank you so much!  Any idea why the HP prints and scan program was able to fix it?

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Print and Scan Doctor was designed to resolve issues. 

Have a nice day!