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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2017 10:46 AM

HP Recommended
Product: HP Photosmart C4480
Operating System: Microsoft Windows 8.1 (64-bit)

Scans entire glass at an output size of 8.5 X11.69, the resize output drop down is grayed out, so I can not use it.  I have uninstalled the drivers and software and reload the most up to date pakeage from HP, still no fix?? Need my scanner for work, so really need to fix this ASAP!

 

HELP!!!

2 REPLIES 2

‎02-16-2017 11:17 AM

HP Recommended

@WB1998

 

Product Name: HP Photosmart C4480
 
HP Photosmart C4400/C4424 All-in-One Printer series Full Feature Software and Driver
 
Operating System: Microsoft Windows 8.1 (64-bit)
 
@WB1998 wrote:

Scans entire glass at an output size of 8.5 X11.69, the resize output drop down is grayed out, so I can not use it.  I have uninstalled the drivers and software and reload the most up to date package from HP, still no fix?? Need my scanner for work, so really need to fix this ASAP!

 

HELP!!!


 

Which of the several scan programs are you using??

 

 

General:

 

HP Scan Extended   provides "Auto Detect Size" and several presets to allow you to choose how you want the item scanned.

 

Example:

HPES_Scan-to-PDF_1.JPG

 

 

For more information ...

Dragon Document - Help, suggestions, videos, and examples:

Scanning Program Options

 

Document Sections Include:

HP Scan Extended   – Standalone scan program:  Single, Multiple scans, Auto-Crop!

NAPS2  -- Not another PDF Scanner

Printer Software (Full Feature Software)

And others…

 

 

Click the Thumbs Up to say Thanks!

Answered? Click this post Accept as Solution to help others find it.

Dragon-Fur

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‎02-20-2017 04:24 PM - edited ‎02-20-2017 04:32 PM

HP Recommended

HP Solutions Center, have an older Photosmart C4400 all-in-one, never had a problem before.

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