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‎12-21-2016 02:09 AM

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 10 (64-bit)

Each morning I have to reinstall my scanner again. After doing the HP Print and Scan Doctor 5.0 procedure it works again, but having to do it every morning is annoying.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2016 12:45 PM

HP Recommended

Hi@CeesM,

 

Thanks for stopping by HP Support Forums.

 

I came across your post and would like to help.

 

I recommend you to reinstall the software using the steps mentioned in the link below and check if that solves the issue.

 

First, uninstall the printer following the link below.

 

http://support.hp.com/us-en/document/c02259020

 

Then, download the latest driver and install the printer and configure it once again and check for the issue.

 

http://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_72.exe

 

Hope the solution above fixes the issue. Feel free to reply back for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-21-2016 12:45 PM

HP Recommended

Hi@CeesM,

 

Thanks for stopping by HP Support Forums.

 

I came across your post and would like to help.

 

I recommend you to reinstall the software using the steps mentioned in the link below and check if that solves the issue.

 

First, uninstall the printer following the link below.

 

http://support.hp.com/us-en/document/c02259020

 

Then, download the latest driver and install the printer and configure it once again and check for the issue.

 

http://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_72.exe

 

Hope the solution above fixes the issue. Feel free to reply back for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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