Scanning to pdf Format

[GFY1]

Hi.

1) I don't know if my OS is 32-bit or 64-bit. Should give a bit of a clue as to how much I know about computers;

2) My Officejet Pro used to scan to *.pdf; Now it doesn't. I've tried everything, including updating drivers, un- and reinstalling.

3) The installation disk that came with the unit does not list Windows 7 on the face [XP and Vista]. I don't know how much of a difference this makes, since the computer came with 7 and, again, worked fine until it decided not to.

4) After updating drivers, I can scan to tif, bmp, jpg, and png... but pdf is what's wanted.

5) I can view and print pdf files, scanning is the only problem.

6) Any ideas, before I reprogram this machine with a rather large ax?

All assistance appreciated.

GFY1

[greenturtle]

Hi,

Thanks for using the forum.

 Can you select the correct printer model from this link, choose the Win 7 OS and select the FULL feature software before downloading and install the software?

http://support.hp.com/gb-en/drivers/selfservice/identify?q=officejet+pro+8500&tool=s-002#Z7_3054ICK0...

You can also try this first :

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps

[GFY1]

Hello, and thank you for taking time to look at the problem.

No joy on either count.

One other thing: There used to be a program, HP Solution Center [or similar] that appeared on my computer.

It is there no longer and the HP web page tells me it must be downloaded from the disk that came with the unit. As previously mentioned, that disk is not labeled as being compatible with Windows 7.

???

GFY

[greenturtle]

Hi,

Can you try to do this update from Adobe regarding Solution Center?

The update was also made available for manual install from https://get.adobe.com/flashplayer

Thanks.

[GFY1]

Hi.

Followed instructions, restarted computer, restarted Officeject Pro 8500.

No change.

Is there some reason HP does not make the HP Solution Center [or whichever] available on line? I'm not even sure this would solve the problem, but other avenues are becoming exhausted.

Again, it used to scan to *.pdf, so I cannot imagine that it's anything that can't be fixed.

Your assisstance appreciated.

HWL

[greenturtle · Accepted solution]

HI @GFY1

Can you try this :

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

[GFY1]

You are the man!!!!!

Thanks, so much.

GFY1

[greenturtle]

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[blue50]

This worked perfectly!!! WHAHOOO I'm in business!!!

Thanks for your post!

[greenturtle]

Hi @blue50

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!