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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-18-2016 07:39 PM

HP Recommended
Product: HP ENVY 5530
Operating System: Mac OS X 10.11 El Capitan

I replaced the black ink cartridge...the color did not need to be replaced.  Ink Cartridge Probem The following ink cartridges must be replaced.  message appeared and it seems to be stuck there.  I followed the advice of hp forums on the internet but the problem was not resolved.  I was able to copy a sheet but the lower portion of the page was not aligned and the writing/ink was smudged.

 

Please advise.

 

Thanks.

1 REPLY 1

‎08-20-2016 03:54 PM

HP Recommended

Hey @SUSAN26,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with a cartridge error on your Envy 5530 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot ink cartridge errors with your printer.


If after following the above you are still unable to clear the error, a cartridge needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom.

 

Please let me know the results after following the above. If you are able to clear the error or reach some resolution with support, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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