The software required for your printer could not be installed.

[brando76]

Yesterday, the 4520 showed up on the devices and printer page and it was not the grey color.

[A4Apollo]

@brando76, thanks for the response,

Thanks for trying out the steps.

As you mentioned it when you try to add the printer it is asking for the WPS number.

It is the wireless password that you have to enter. So please uninstall the printer from device manager and reinstall using windows built in drivers.

Hope to hear from you soon! 🙂

[brando76]

I tried putting in the router password, but a window pops up saying, "That didn't work....try adding HP Envy again..."

When I try to add the printer, the screen on printer says, "Request received to connect using Wi-Fi Direct."  Then it gives me the wifi direct pin number.  When I put that number inside the WPS number request box, it seems to be satisfied with it.  But still, the printer is added, but shown as not connected.

[A4Apollo]

@brando76, thanks for the response.

Thanks for trying out the steps.

I would suggest you contact HP phone support.

So they can take remote of your computer and look into the issue.

Link to contact HP.

Have a wonderful day ahead! 🙂