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‎12-30-2016 06:48 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I uninstalled the drivers and everything related to the printer (as it was on a loan PC) and now I get this error message when I startup the computer. 

There was a problem starting C:\Program Files\HP\HP Officejet Pro 8610\bin\HPStatusBL.dll

 

I've tried to follow the instructions in similar threads but there is nothing related to the printer in the startup list and I can't get into the msconfig.exe file. How do I get rid of this error message as I don't want to return the PC in this state.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2016 08:21 PM

HP Recommended

Hi,
From File Explorer type %appdata%\Microsoft\Windows\Start Menu\Programs\Startup into the address bar and press Enter.
Delete the Monitor Ink Alerts shortcut of the Non-Existing printer and the error should no longer appear.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎12-30-2016 08:21 PM

HP Recommended

Hi,
From File Explorer type %appdata%\Microsoft\Windows\Start Menu\Programs\Startup into the address bar and press Enter.
Delete the Monitor Ink Alerts shortcut of the Non-Existing printer and the error should no longer appear.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
3 people found this reply helpful
Was this reply helpful? Yes No

‎12-31-2016 12:38 PM

HP Recommended

WooHoo. Thank you. That did it. 

Spoiler
 
@ShlomiL wrote:

Hi,
From File Explorer type %appdata%\Microsoft\Windows\Start Menu\Programs\Startup into the address bar and press Enter.
Delete the Monitor Ink Alerts shortcut of the Non-Existing printer and the error should no longer appear.

Regards,
Shlomi

 

Was this reply helpful? Yes No

‎12-18-2019 08:12 AM

HP Recommended

Many thanks for this advice. Worked like a charm.

Was this reply helpful? Yes No
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