USB wireless install

[Truckster]

I recently changed our home wifi router.  In trying to reset the printers wireless settings, I can't get it to recognize the usb connection.  I can get the printer to print, scan and run HP print and scan doctor via usb, so they are talking.  I've verified that I'm using the usb 2.0 port (although I can print through any of the usb ports).  Running windows 7 32 bit.  Thanks for any help.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps!

[Truckster]

That worked. Thanks for the help!