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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Unable to print from "modern" Windows interface
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02-24-2017 02:27 AM
Hi there everyone,
I have some issue in printing from Windows 10 application (all the apps that use the modern printing interface, that with a black background). When I launch a print from such applications, everything seems fine, but nothing is actually printed.
That's my environment: active directory domain with 9 Windows 10 Proclients and 1 Windows 2012 R2 Essentials server.
The printer is connected via LAN (Wired), it's installed in the server (TCP/IP port) and shared to the clients.
The printer has the latest available firmware, the driver installed are the latest version.
The problem doesn't occur if I try to print from a PC which is not domain-joined and has the printer directly installed (TCP/IP port).
Any idea about where could be the problem?
In the next dayas I will try the following:
- manually add the printer to a domain-joined client and try if printing works fine
- compare driver versions (those installed on the server, those installed on working clients)
I will update you if I discover something relevant!
Greetings
Nicolò
Solved! Go to Solution.
Accepted Solutions
12-13-2017 07:57 AM
This specific issue has been solved updating the driver used by the shared printer.
Used driver: HP Universal Printing PCL 6
Previous version: 61.186.1.20636 (not able to print with this version)
Current version: 61.210.1.22695 (printing from modern UI works correctly with this version)
Regards
Nicolò
12-13-2017 07:57 AM
This specific issue has been solved updating the driver used by the shared printer.
Used driver: HP Universal Printing PCL 6
Previous version: 61.186.1.20636 (not able to print with this version)
Current version: 61.210.1.22695 (printing from modern UI works correctly with this version)
Regards
Nicolò
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