Post new question
Posts: 1
Member Since: ‎05-16-2014
Message 1 of 2 (115 Views)

Unable to print from the computer.

I am unable to print from the computer.  It worked well before viruses were removed.  The operating system and programs had ro be installed.

 Ater this

, the wireless printer does not work even with the cable.

Posts: 13,041
Member Since: ‎04-14-2009
Message 2 of 2 (105 Views)

Re: Unable to print from the computer.



Welcome to the HP Forum.


The printer software was perhaps damaged or destroyed during the recovery process.


  • Make sure you have all your Windows Updates installed.
  • Take a look at your computer's support website -- install any drivers that look like "chipset", "essentials", or other general or security drivers.


Click the Kudos Thumbs-Up to show appreciation and say Thanks.

Although I strive to reflect HP's best practices, I do not work for HP. 

Kind Regards,
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation