Web Services update downloads partially then freezes

[Esteban001]

When I attempt to download a needed update to web services, my Office Jet 8625 downloads part of the update then simply stops downloading.  Sometimes the printer reports as little as 5% of the software downloaded, sometimes as much as 45% downloads before download progress comes to a screeching halt.  Or anywhere in between.  Eventually I get the error message "Download unsuccessful.  Product update could not be downloaded"  I've tried rebooting the printer and I've rebooted the computer (though I believe the printer is downloading independently from the computer).

All other downloads to the computer (including bandwidth intensive streaming video) are problem-free.

[Aardvark1 · Accepted solution]

Hi @Esteban001.

Welcome to the HP Support Forums. I understand that your 8625 is unable to download a firmware update. I would like to help. 

I see two ways to tackle this issue. It could be a poor Web Services connection tat is causing this to happen. You can find Web Services troubleshooting steps in this post by @E-roq. Pro Tips: Troubleshooting ePrint and Scan to Email Issues in e-All-in-One Printers.

The other approach is to download the firmware update onto your computer and then update the printer. You can find the firmware update on the same page as the printers software and drivers. Just scroll down until you see Firmware and click on it. Here is a link to the 8625 driver page. 

Let me know which you try and if you have success. If you do, that's Great! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

[Esteban001]

I downloaded the firmware to my computer then installed the download to the printer.  That worked.  I hadn't seen the "firmware" tag hidden underneath the Easy Start update.  Thanks for being clear about that.