Win10-Update, Null Fax - HP Officejet 4630 series - Error 0x80070490

[NeedFixin]

Win10-Update, Null Fax - HP Officejet 4630 series - Error 0x80070490

Every day or two, I get this Windows unsuccessful update error (see above).

Printer:  HP 4630 All-in-one

Computer:  HP Pavilion 13 p111nrx2

Model:  E9L41UA

Operating System:  Windows 10

64 bit

I have completely uninstalled the printer software and reinstalled it and reset all of my preferences on it.  Painful, but did not work.  Printer also keeps going off-line and it is supposed to be a wireless printer.  Extremely frustrating to have a wireless printer that never seems to be wireless.

Anyone know how I can fix the update error and/or the offline issue?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

1)  Start => Settings => Devices => ...click and REMOVE DEVICE:  a) Officejet 4630 series and, b) Null Fax Printer

2)  Unistalled all the components of Officejet 4630 series in the following order

     HP Update

     Product Improvement...

     Officejet 4630 series Help

     HP Officejet 4630 series Basic Device Software

3)  Right clicked the Start button => Clicked DEVICE MANAGER => (under my PC's) Printers => ....clicked to highlight the Null Fax => Action pull down menu => UNINSTALL

4)  Restarted my PC

5) Installed the downloaded/saved full feature of the HP printer 

6)  Restarted again my PC, checked the DEVICE MANAGER (from right clicked start selection) - NULL FAX is gone!, checked the DEVICES from SETTINGS (Start => Settings), No NULL FAX this time - AND -the correct HP Fax printer is now installed!

7) Go ahead and check for updates, my PC is now updated, no errors should appear.

Hope that helps!

[NeedFixin]

I followed your instructions step by step and it has been about a week with no problems.

[NeedFixin]

Well, now I continue to get prompts stating that my printer is offline each time I want to print.  For a wireless printer, this is the most frustrating printer I have ever owned.  The purpose of a wireless printer is to be wireless and for some reason, this printer is always offline.  I have completely uninstalled and reinstalled the printer several times.

Any suggestions.  I see others are having the same issue.  I have not gotten a new modem/router, changed any programs on my laptop or added any other hardware recently.  I only print about once a month but it would be nice to actually be able to use the printer.

[greenturtle]

Hi,

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[NeedFixin]

First, thank you so much for your response.

You provided excellent instructions and I did not need the video.

I was successful in creating  the TCP/IP port and. . . . I can print!  I've had this printer 2 years now, and it has always been offline and frustrating.  I hope this has fixed my problem.

What I noticed while I was looking at the existing listing of ports, was that the local port/fax-HP Officeject 4630 was selected, not the WSD Port/HP Officejet 4630.  So, that may have been the root of my problem.  Regardless, the fixed IP address is working.

REALLY appreciate your help.  Thank you.

[greenturtle]

Hi @NeedFixin,

Glad to hear that your issue is resolved and all is working well now.

Frankly, WSD port has been known to be problemtic.

Moreover, would advise you to get the latest Win 10 updates as there are fixes to these issues.

Have a nice day!

[mikeandmila123]

Dear Expert,

In item 5 you mentioned  "Installed the downloaded/saved full feature of the HP printer". Can you provide or give the reference to this file?

Many thanks,

[NeedFixin]

The TCP/IP suggestion completely solved my printer offline problem.  While I gave you a thumbs up, I do not see anywhere to click "this solved my problem" option.  I will gladly do that but I need a little guidance, please, to find it.