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HP Recommended
HP Photosmart 7520
Microsoft Windows 10 (64-bit)

Everyday I get this message. This message started when I had a netbook running XP about 1-1/2 yrs. ago. I hoped this message would disappear when I bought my new laptop running Win 10, but it didn't. I don't even have this printer any more.

 

"There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

• Hewlett-Packard  - Imaging, Other hardware - Null Fax - HP Photosmart 7520 series - Error 0x80070490

• Hewlett-Packard  - Imaging, Other hardware - Null Print - HP Photosmart 7520 series - Error 0x8024200b"

 

 

So far this what I did. I went into Device Manager, Printers, and I uninstalled it. Then I went into Settings, Devices and removed the device.

 

The upddate messages still appeared.

 

In Device Manager I noticed 6 unknown devices listed. When I went into their properties; events; there were notations referencing the 7520 printer the latest as of yesterday something about installing the printer. Should I uninstall these too?

 

I don't know why this error message won't go away ssince I don't have this printer anymore.

 

 

 

 

 

 

Helen
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

You should simply uninstall the Unknown Device and the Windows Update issue will no longer occur, it is a reminder of the printer:

http://support.hp.com/us-en/document/c05214529

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 REPLY 1
HP Recommended

Hi,

You should simply uninstall the Unknown Device and the Windows Update issue will no longer occur, it is a reminder of the printer:

http://support.hp.com/us-en/document/c05214529

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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