• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-28-2016 03:41 PM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 10 (32-bit)

I am using this printer for the 1st time. I think I have all of the software installed properly. However it won't let me print and keeps trying to make fax. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2016 05:44 PM

HP Recommended

Hi @LauraElite,

 

Thanks for reaching out to the HP Support Forums for a solution to your printing issue.

 

I understand that you are using an HP ENVY 7640 e-All-in-One Printer with a Windows 10 computer and every time you try to print it tries to get you to send a fax. I would like to help with that.

 

It kind of sounds like the 'Fax - HP ENVY 7640" is selected or set as the default printer instead of just the "HP ENVY 7640".

 

After you click File>Print to open the print dialog box, make sure that the "HP ENVY 7640" is selected. If the "Fax - HP ENVY 7640" is selected check to see if the "HP ENVY 7640" is available. If it is, right-click it and you should be able to set that as the default printer and select it.

 

If the "HP ENVY 7640" is not available on the print dialog box, you could also go into Devices and Printers folder from the Windows Control Panel and set it as the default there. 

 

If it only shows the "Fax - HP ENVY 7640" in the Devices and Printers folder you should be able to right-click the printer icon and switch it from "Fax - HP ENVY 7640" to "HP ENVY 7640".

 

Here is a support document that can help with adjusting print job settings if needed - Printing Documents (Windows).

 

Please let me know if this resolves the issue, or if you require further assistance.
 
In fact, if this helps you to reach a solution, please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
 
Thanks!

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-29-2016 05:44 PM

HP Recommended

Hi @LauraElite,

 

Thanks for reaching out to the HP Support Forums for a solution to your printing issue.

 

I understand that you are using an HP ENVY 7640 e-All-in-One Printer with a Windows 10 computer and every time you try to print it tries to get you to send a fax. I would like to help with that.

 

It kind of sounds like the 'Fax - HP ENVY 7640" is selected or set as the default printer instead of just the "HP ENVY 7640".

 

After you click File>Print to open the print dialog box, make sure that the "HP ENVY 7640" is selected. If the "Fax - HP ENVY 7640" is selected check to see if the "HP ENVY 7640" is available. If it is, right-click it and you should be able to set that as the default printer and select it.

 

If the "HP ENVY 7640" is not available on the print dialog box, you could also go into Devices and Printers folder from the Windows Control Panel and set it as the default there. 

 

If it only shows the "Fax - HP ENVY 7640" in the Devices and Printers folder you should be able to right-click the printer icon and switch it from "Fax - HP ENVY 7640" to "HP ENVY 7640".

 

Here is a support document that can help with adjusting print job settings if needed - Printing Documents (Windows).

 

Please let me know if this resolves the issue, or if you require further assistance.
 
In fact, if this helps you to reach a solution, please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
 
Thanks!

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

Was this reply helpful? Yes No

‎05-18-2016 09:11 PM

HP Recommended

Hi LauraElite,

 

I would suggest that you try to uninstall your existing window driver and reinstall the new printer driver from the below website:

 

http://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267/mod...

 

Let me knows if it works.

 

If my suggestion help to resolve your issues, please click “Accept as Solution ” Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.