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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2017 05:57 AM

HP Recommended
Product: HP Spectre x360 - 13-w000no
Operating System: Microsoft Windows 10 (64-bit)

Hi! I'm not sure what the problem is but it's getting really frustrating. I'm not a big computer expert and need help!

Whenever I try to print form my Spectre (new - had the problem since the beginning) the program I print from will freeze. Word and Adobe (when printing pdf) specifically. It freezes after I push print – so even before I get to choose the printer etc.

 

I have tried to reinstall the programs and the printer, however it is not helping. I even updated the BIOS. Any suggestions? I appreciate your help. :generic:

1 REPLY 1

‎02-28-2017 08:21 AM

HP Recommended

Hi! @Agnese2016, Welcome to HP forums.

 

I understand that adobe crashes while printing from your PC.

 

Don't worry I will try to help you out.

 

Did you make any changes on your PC?

 

Kudos to you for trying out few steps before reaching out to us.

 

Please try the steps recommended below.

 

Update to Reader 10.1.3
Open Reader.

Choose Help > Check For Updates.
Reader installs the update automatically.

 

Refer this article from adobe website directly to further troubleshoot Adobe crashing issues.

 

 

 

Let me know if this works!

Have a great day ahead! 🙂

 

A4Apollo
I am an HP Employee

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