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HP Recommended
officejet pro 8610
Microsoft Windows 10 (64-bit)

Hi I have a problem have a officejet pro 8610  you get country selection and then error code b2bc9fe4 can someone help me 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @rebbellin1610

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting an error code on the printer.

 

I’d love to help!

 

Follow the steps in the below document to fix this issue.

 

http://hp.care/2hJ7FkW

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @rebbellin1610

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting an error code on the printer.

 

I’d love to help!

 

Follow the steps in the below document to fix this issue.

 

http://hp.care/2hJ7FkW

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

i think the code is for firmware error or cmos

but i don t have purcase proof

HP Recommended

Thanks for the reply, as it is a hardware issue, recommend you to contact our phone support for the service or upgrade options for the printer. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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