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‎07-27-2016 07:28 AM - edited ‎07-27-2016 07:29 AM

HP Recommended
Product: Office jet pro 8500

After many years of no firmware update suddenly my Officejet 8500 (910g) gets an update - is there any documentation as to what the changes are? The new firmware is LRP1FN1621DR 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2016 08:41 PM - edited ‎08-01-2016 08:53 AM

HP Recommended

Hi,

Thanks for using the HP Forums.  Apologies for jumping in.

 

Here's the changes for the 2016 Firmware :

 

  1. Update the SSL certificate to comply with the change on cloud server.
  2. Fixed various IE11 and Edge browser EWS compatibility issue.
  3. Improved ePrint security.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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6 REPLIES 6

‎07-28-2016 09:42 AM - edited ‎07-29-2016 07:32 AM

HP Recommended

Hey @User35,


Welcome to the HP Support Forums!


I see that you are looking for some information regarding a recent firmware update for your Officejet Pro 8500A Plus e-All-in-One Printer. I can help you with that.

 

You can find some information regarding a recent firmware update by clicking on this link. After doing so, scroll down to and click on Firmware and Details.

 

Please let me know if this answers your questions. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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‎07-29-2016 02:02 AM

HP Recommended

Hello DocCottle, 

 

I clicked on the link you provided but Firmware is not mentioned anywhere on that page.

 

Please can you take a look and get back to me?

 

Regards,

 

David @User35

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‎07-29-2016 07:33 AM

HP Recommended

Using the link I provided:

 

Details

 

Methods for Installing the Firmware Update:

  1. Install the update through the product control panel (Recommended)
  2. Download the update this page

For easier use, HP recommends installing the firmware update through the product control panel instead of downloading the firmware update from this page. If your product is connected though a network (Wireless or Ethernet), you can easily and quickly install the firmware update directly through the product control panel. You must have an active Internet connection.
If you choose to download the firmware update from this page, your product must be connected through a USB connection. 

Follow these steps to install the firmware update through the product control panel:

  1. On the product control panel, touch the Right Arrow to display the second navigation screen.
  2. Touch Setup, and then touch the Down Arrow to display the Web Services Setup Menu.
  3. Touch Web Services Setup.
  4. Touch the Down Arrow to select Product Updates.
  5. Touch Check for Product Updates.

USB connection only: If you chose to download the product firmware update rather than installing the update through the control panel, click the Download button on this page, and then follow the on-screen instructions.

Check for product updates frequently to ensure that you are getting the most out of your HP product.

File name: OJP8500_A910gn_1231A.exe

Release details

Released: Sep 19, 2012

Version LRP1FN1231AR

Fix and enhancements

  1. Resolved copy error for double sided and photo enchancement.
  2. General Improvements to Web Scan in Embedded Web Server (EWS).
  3. Allow printing to continue when paper jam occurs in the ADF.
  4. Improve network connectivity.
  5. Reduce paper jam occurance.
  6. Enable option to reset password in Webjet Admin.
  7. Enable user to manage direct USB connected printers using Webjet Admin.
  8. Improve connectivity for dual band routers.
  9. Improve the printer responsiveness in Power saving mode
  10. Enable configuration of secure proxy server
  11. Resolve Web Services setup issue when ports 5222 and 5223 are blocked
  12. Support the new rupee symbol on printer display
  13. Resolve scan to folder setup issue with McAfee firewall
  14. Enable "Display Email Address" feature on control panel
  15. Enhance security when using Embedded Web Server(EWS)
  16. Improve Automatic Document Feeder performance
~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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‎07-29-2016 10:28 AM

HP Recommended

Congratulation, how you give your customers the feeling to be valuable !

 

The user asked for a changelog of the firmware 1621 (If you don't understand: This is release Mid 2016 !).

 

And what do you answer: An absolut stupid standard-text-block with no reference to the question and a changelog from a firmware, released in 2012.

 

Good Morning HP, in case, you slept 4 years.

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‎07-29-2016 11:29 AM

HP Recommended

Hi DocCottle,

 

The firmware update I loaded was updated by HP in 2016 - the link details you have provided are 2012.

 

Please can you get me the information I originally requested?

 

Thank you,

 

David (User35)

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‎07-31-2016 08:41 PM - edited ‎08-01-2016 08:53 AM

HP Recommended

Hi,

Thanks for using the HP Forums.  Apologies for jumping in.

 

Here's the changes for the 2016 Firmware :

 

  1. Update the SSL certificate to comply with the change on cloud server.
  2. Fixed various IE11 and Edge browser EWS compatibility issue.
  3. Improved ePrint security.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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