getting usb software/hardware error while trying to upload driver software

[Cmdrglass]

usb hardware error

usb driver error

[Jeet_singh]

Hi @Cmdrglass,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are getting USB hardware error while installing HP OfficeJet 150 mobile. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Have you tried with a different USB cable or Have you tried a different port on the computer?

Have you tried performing a Hard reset on the printer?

Have you performed any troubleshooting steps before posting this on HP Forums?

In the meantime, let's start by performing a Hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Step 1: Disconnect and reconnect the USB cable

Step 2: Test the USB connection

Step 3: Try a different USB cable

Step 4: Remove any additional USB devices that connect to the computer

Step 5: Refresh the Windows Device Manager

For more details, please follow the steps suggested in the support document for - HP Printers - 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Wi...

Here's a related HP Forum post which seems to have helped others - Click here

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Cmdrglass]

Jeet,

this did not work...re-setting the printer did not work at all. i have multiple usb cords. ive used the printer before and worked perfctly fine. I received a new HP computer from work and now im having issues with the usb hardware/software support issues. My companies IT dept referred my to the HP site for help.

[Cmdrglass]

here is the error code that appears upon start up of upload. Printer also has BT capabilities and when prompted to connect via BT for driver install, same issue appears at same time of driver installation...

[Jeet_singh]

Hi @Cmdrglass,

Thanks for the update,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue, don't worry as I have a few other suggestions which should help to resolve your concern.

Let's try another to connect another device and check if it's getting paired on this PC.

For more details, please follow this link.

For USB thing, I would suggest you follow Step 6 & Step 9 from the following document - HP Printers - 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Wi...

Here's a wonderful document which should help you - Troubleshooting USB Connections (Windows 7)

Keep me posted for further assistance.

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,