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‎10-17-2016 08:15 AM

HP Recommended
Product: hp officejet 7510
Operating System: Mac OS X 10.7 Lion

i just bought it, stay in university hostel, using university wifi, try to install the software but cant. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2016 12:32 PM - edited ‎10-18-2016 12:32 PM

HP Recommended

Hi @SC19CHEN, 

 

Thank you for joining the HP Forums! 
 

I understand that you cannot install your HP Officejet 7510 using your University's wireless connection. I am happy to help! 

 

Most Universities/Colleges have a block on their routers for installing printers. If you were able to connect and anyone else had the same wireless password, that person could potentially print to your printer if they connected as well. 

 

The best options I have for you is to either try installing with Wi-Fi Direct, or using a USB 2.0 printer cable.

 

You will want to make sure the printer can print a test page without using a computer first. Printing Self-Test Pages.

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-18-2016 12:32 PM - edited ‎10-18-2016 12:32 PM

HP Recommended

Hi @SC19CHEN, 

 

Thank you for joining the HP Forums! 
 

I understand that you cannot install your HP Officejet 7510 using your University's wireless connection. I am happy to help! 

 

Most Universities/Colleges have a block on their routers for installing printers. If you were able to connect and anyone else had the same wireless password, that person could potentially print to your printer if they connected as well. 

 

The best options I have for you is to either try installing with Wi-Fi Direct, or using a USB 2.0 printer cable.

 

You will want to make sure the printer can print a test page without using a computer first. Printing Self-Test Pages.

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-18-2016 03:53 PM

HP Recommended

ok. Thanks. How about the scan? Now i  can print ,but cant scan it. how i scan from printer to computer?

Was this reply helpful? Yes No

‎10-19-2016 06:12 AM - edited ‎10-19-2016 06:12 AM

HP Recommended

Hi SC19CHEN, 

 

Thank you for your response! 

 

Please take a look at this guide, Scanning from a Mac Computer. 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
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