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Locked

‎11-15-2016 08:56 PM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows 10 (64-bit)

I have been having problems with my printer, I put in the IP address in the test and it was fine however when I tried to write anything, a blank paper came out.This has been going on for the past hour. please help??

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2016 04:16 PM

HP Recommended

Hello @nuts-1211, 

 

Welcome to HP Forums, great place to find solutions. 

 

I see that you are facing an issue with the printer where it is printing blank pages. I will be glad to help. 

 

Please refer to the troubleshooting steps mentioned in this article http://hp.care/2eG4tGg 

After trying all the steps mentioned this article, if the issue persists, the printer will need to be serviced.

To contact phone support visit www.hp.com/contacthp

 

Let me know if this helped or reply for further assistance. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-16-2016 04:16 PM

HP Recommended

Hello @nuts-1211, 

 

Welcome to HP Forums, great place to find solutions. 

 

I see that you are facing an issue with the printer where it is printing blank pages. I will be glad to help. 

 

Please refer to the troubleshooting steps mentioned in this article http://hp.care/2eG4tGg 

After trying all the steps mentioned this article, if the issue persists, the printer will need to be serviced.

To contact phone support visit www.hp.com/contacthp

 

Let me know if this helped or reply for further assistance. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No

‎12-06-2017 11:49 PM - last edited on ‎05-15-2018 10:06 AM by Retired

HP Recommended

I am having probles with my computer, i talked to an agent earlier. the problem was suppose to be fix, [persona information removed]. while she was on the phone the printer worked, now its back to doing the same thing.

Was this reply helpful? Yes No
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