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‎03-13-2017 09:55 PM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

I've had this for about 6 months and never had a problem.  All of a sudden it's not printing. I hit print and nothing happens.  I've turned it off and on but still nothing.  It is connected to my HP Slimline 400 PC wirelessly.  I am subscribed to Instant Ink but haven't put in the first cartridges yet as I am still using the ink that came with it. 

11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2017 07:03 AM

HP Recommended

Hello @ellenwheels,

 

The document I recommended would have resolved the issue as well. 🙂

 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Don't forget, we're just a message away if you require assistance. 🙂 

 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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4 REPLIES 4

‎03-14-2017 10:30 AM

HP Recommended

Hello @ellenwheels,

 

Welcome to the HP Support Forums! 

 

I understand that you're unable to print with your  HP Envy 5660 Printer. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

What is the error message you're receiving when you try to print? 

Are you able to perform a copy? 

Are you low on ink?  You can check your ink levels a few different ways, please see here for assistance:  

 

In the meantime, please try the steps within this guide:

Which version of Windows are you running? Click here of you need assistance.  

 

If the issue persists, please provide more information. 

 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎03-14-2017 05:27 PM

HP Recommended
The ink levels are fine. I am not getting an error message. I just hit Print and the printer does nothing. The steps to reconnect in the Link you supplied seems to be for printers that are attached. Mine is a wireless connection. I am using Windows 10.
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‎03-14-2017 07:57 PM

HP Recommended

Well, must have been a wifi hiccup or something. When I turned on my computer this evening, it spat out everything I tried to print last night.  Thanks for trying. 

Was this reply helpful? Yes No

‎03-15-2017 07:03 AM

HP Recommended

Hello @ellenwheels,

 

The document I recommended would have resolved the issue as well. 🙂

 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Don't forget, we're just a message away if you require assistance. 🙂 

 

Your Trusted HP Instant Ink Services Specialist

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
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