Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎03-19-2017
Message 1 of 2 (76 Views)

hp envy 7640 able to double side print on 4x6 note cards from chrome but nowhere else

Product Name: Envy 7640
Operating System: Microsoft Windows 8 (64-bit)

Essentially: How do I print double sided 4x6 notecards with the duplex from anywhere other than chrome?

 

I am able to print double sided 4x6 notecards with the duplex from a pdf opened with chrome and printed from the default chrome print screen with "two-sided" checked.

 

I am unable to do this from other applications/print menu's  as I get a conflict error (conflict of pg size 4x6 and two sided printing). from what I have read on here the duplex is limited in capability and unable to handle that small size.

 

It obviously can handle 4x6 double sided as it worked from chrome using the default menu and printed a lovely double sided notecard. The problem is the chrome menu doesnt give me as many customization options so I need a way to have the printer print double sided on 4x6 through the standard and more comprehensive options menu. 

 

Exact details:

The printer is set manually to 4x6 notecards loaded in main tray

The PDF is 4 pages long each page set to dimensions 3x5

The following image shows the settings used through chrome print menu that yield automatically double printed notecards

 

chrome print.png

 

 

Reply
0
HP Support Agent
Posts: 3,700
Member Since: ‎01-29-2014
Message 2 of 2 (28 Views)

Re: hp envy 7640 able to double side print on 4x6 note cards from chrome but nowhere else

Hi! @JAdmin5, Thanks for stopping by HP forums!

 

I understand you have issues printing double sided from your printer.

 

Don't worry I will try to help you out.

 

Did you make any changes to your printer?

 

Go to devices and printer check how many printers are listed.

 

Make sure you set your printer as default and delete the rest of printers from the list and try printing from the application.

 

If the issue still persists, uninstall the printer software from the root level and install the latest driver.

 

1. Navigate to Start >Type Devices and Printers in the Search > Select it from the results

2. Highlight your printer object and Right Click

3. Choose Remove Device

4. Highlight something else from the list

5. Click the Print Server Properties button from the toolbar

6. Select the Drivers Tab

7. Highlight the appropriate print driver

8. Click Remove

9. Check the Remove Driver and Driver Package option when prompted

10. Click OK

 

Please update the printer software using this link.

 

 

Hope to hear from your soon!

 

Have a beautiful day ahead! Smiley Happy

 

 

 

MrRobot
I am an HP Employee


If you found this reply helpful”, you can let others know by
“Accepting This As The Solution.” You can also show your appreciation by “Giving Kudos.”
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation