installation of deskjet3636 goes ok but then it can't find drivers

[judithh1]

I have installed the printer ok, WIFI connection is good, it finds it when I add the IP address and at the end of the install it tells me it's connected but then when you look at devices and try to print nothing happens and it says drivers not available under the listing for the printer. I had the problem before but was able to find a online tech but I don't seem to be able to do that now.

[The_Fossette]

Hi @judithh1

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to print from the printer and getting an error driver not available.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

Follow steps in the below article and check if it helps.

http://hp.care/2oVF2qO

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!