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Locked

‎01-11-2017 08:41 AM - edited ‎01-11-2017 08:48 AM

HP Recommended
Product: hp officejet pro 8600 plus

I had internet problems and AT&T had to come out & repair.  They changed my modem & now my printer is not connected to the internet.  It will not let me connect because it is "LOCKED" and there are no options to unlock or reset.  Can someone help me with this! I do not ever remember locking this.  I have an HP at home and it is never locked! Also, restore network defaults is also locked.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2017 09:01 AM

HP Recommended

Fixed! I was able to "Restore Factory Defaults" in "Set up"-"Tools"-page 2 of "tools"menu. Then it was unlocked & could reconnect.

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1 REPLY 1

‎01-11-2017 09:01 AM

HP Recommended

Fixed! I was able to "Restore Factory Defaults" in "Set up"-"Tools"-page 2 of "tools"menu. Then it was unlocked & could reconnect.

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