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‎02-25-2012 03:13 PM

HP Recommended

I have followed instructions on HP site for general "ink system failure".  I have cleaned printer head and disconnected power and commnunication cables.  I have cleaned heads twice and disconnected the cables at least three times.  Disconnection has been for a minimum of 60 seconds and as long as several hours.  When I restart printer, it goes through it start-up procedure and immediately displays ink system failure with code Oxc19a0020.

 

HP site does not list this code.  HELP!

7 people had the same question
20 REPLIES 20

‎02-28-2012 08:36 PM

HP Recommended

hi there,

could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model can help out a lot.

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎02-29-2012 08:16 AM

HP Recommended

Unit is a Photosmart Premium c410.

Product Number is C0521-64001

 

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‎03-05-2012 12:31 PM - last edited on ‎03-06-2012 04:12 PM by Retired

HP Recommended

Cleaning head per HP recommendations does not solve issue.  I have disconnected power as well.  I have done complete procedure as outlined by HP several times.  Printer is a Photosmart Premium c410.

 

Numbers on printer are:

Serial Number: {Removed for privacy}

 

FPU: CQ521-64001

 

HELP is greatly appreciated.

 

Kind Regards,

Dave Byers

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‎03-06-2012 03:16 PM - last edited on ‎04-18-2016 04:30 PM by HP Administrator

HP Recommended

Here is a document that deals with all 0x... errors, just in case you haven't done all the steps:

 

http://support.hp.com/us-en/document/c00489814

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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‎09-25-2012 08:10 AM

HP Recommended

unplugging, removing ink cartridges, did not work.  Still get message even when cartridges were not in printer.  Is this printer unserviceable?

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‎09-27-2012 12:58 PM

HP Recommended
That error message is related to printhead failure. If either the printer or printheads are in warranty, you can call into HP phone support at 1-800-474-6836. If they are unable to resolve the issue for you, they will replace the printheads and/or printer.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
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‎03-10-2013 10:26 AM

HP Recommended

1.  I need help solving Ink System Failure problem.  Turning the printer on and off did not help!

2. I can't make a WiFi connection on the printer.

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‎05-10-2013 03:24 AM

HP Recommended

can you please advise what to do we have taken out the print head and followed all the insturctions but still keeps coming up with this system failure

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‎05-22-2013 10:31 AM

HP Recommended

Hi Lynnstarkie,

 

I see that your printer is getting an alphanumeric error message.

 

What printer do you have? 

 

 

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