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‎01-22-2017 03:35 PM - edited ‎01-22-2017 05:01 PM

HP Recommended

I must have made a huge error by buying an HP printer for a Mac. The wireless won't connect. I'm connected by USB cable. The first and only print page showed black and magenta only. Pages print only in B-W. Nowhere have I selected grayscale only. As a last resort I reinstalled software and problem resolved (at least for printing; haven't tried scanning or fax yet).

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2017 05:40 AM

HP Recommended

 

Hi,

Thanks for using the HP Forums.

For scan, can you try this:

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan
https://goo.gl/zBChKC

Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-23-2017 05:40 AM

HP Recommended

 

Hi,

Thanks for using the HP Forums.

For scan, can you try this:

Ensure the latest software is installed, use this link for your printer:

macOS X : HP Easy Scan
https://goo.gl/zBChKC

Also, make sure that your drivers are up to date

> Click on the Apple icon, select About this Mac and then press Software Update
>Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Hope that helps!

macOS X drivers support
http://support.hp.com/us-en/document/c04473034#Apple_ASU

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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