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HP Recommended
Photosmart C3180
Mac OS X 10.10 Yosemite

I was printing envelopes 1 at a time and my printer stopped feeding them through. Now it makes a grinding noise towards the front side of the printer and won't pick up and feed paper now. The check paper light blinks. There is not paper jam. I cleaned the back rollers and still couldn't get it resolved.

1 REPLY 1
HP Recommended

@natalieshea87

 

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart C3180 printer. I understand that it is not picking up the paper and you have already done some preliminary troubleshooting. I appreciate your effort in performing all the steps.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Remove all paper from the input and output trays.
  • Check the paper path for obstructions.
  • Check the paper type.
  • Make sure that the paper is loaded correctly.
  • Print a self-test page.

Click here to refer the document and perform troubleshooting steps to fix this issue.

(Note: Though the title of the document is different, these steps should fix the issue)

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out

 

Cheers.

Sandytechy20
I am an HP Employee

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