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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 08:33 AM

HP Recommended
Product: b109
Operating System: Microsoft Windows 8.1 (64-bit)

Hi

 

I have changed my laptop to a Thinkpad and followed all normal set up instructions but my laptop refuses to see printer - please help.

 

 

4 REPLIES 4

‎02-21-2017 09:29 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-21-2017 09:41 AM

HP Recommended

Thank you for coming back to me but sadly that did not work.  I get the error 'this computer does not have the necessary USB software?

 

 

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‎02-21-2017 04:49 PM

HP Recommended

Hi @dohgirl,

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎02-22-2017 04:37 AM

HP Recommended

Hi

 

Many thanks, I have tried this but am still getting the USB error which I don't understand?  Thank you for your continued help.

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