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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2017 07:44 AM

HP Recommended
Product: HP envy 7640 e PCEnvy 700
Operating System: Microsoft Windows 7 (32-bit)

Computer and printer have disconnected.  Printer still will print from my I-pad at present have a file stuck in the que. Should i reinstall the printer from the cd or is the problem more with the computer not finding the printer? Also not sure if windows 7 is a 32 or 64 bit system.  Also I am not very tech smart.

1 REPLY 1

‎02-09-2017 04:32 PM

HP Recommended

@Herb42,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print from your HP ENVY 7640 e-All-in-One Printer as the printer is not connected to the network.

 

This issue could occur if the printer is far from the router or the firmware may not be updated.

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: Printer Does Not Maintain Wireless Connection

 

You may also check the link: Printer is Offline (Windows)

 

Let me know how that works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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