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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 04:12 AM

HP Recommended
Product: officejet5742
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

This printer has been set up once and is working with my girlfriends computer.

 

However when trying to set up with a new lap-top, although I have downloaded drivers using HP software, the prtiner settings on my lap-top state that no drivers hav been downloaded.

 

any help or ideas appreciated

 

thanks,

 

Colin

1 REPLY 1

‎02-17-2017 02:28 PM

HP Recommended

@colin10,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to locate the downloaded drivers of your HP OfficeJet 5742 e-All-in-One Printer.

 

This issue could occur if the downloaded file is corrupted.

 

Let's go through a few steps to resolve this issue.

 

As the full feature drivers are not available, you may download the built-in drivers from the link: Installing and Using the Windows Built-in Print Driver

 

Let me know how this works.
 

You have a good day ahead.
 

​​​​​​​

Rainbow23 - HP Support.
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