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‎02-06-2017 03:36 AM

HP Recommended
Product: Deskjet 3070a
Operating System: Microsoft Windows 7 (32-bit)
Hello everyone!! I need you.
I print only in wifi. the problem, and pc printer does not print more!! my pc sees it but when forwarding the documents to print it tells me "misprint"!!
on the other hand, if the same documents I send from iphone always prints them out!!
in the pc going into the printer properties under "ports" ... I saw that it selected no door!
Thank you
1 REPLY 1

‎02-06-2017 05:13 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

If that doesn't work, try to uninstall and reinstall the print software.


Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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