Solved: safe to recycle HP photosmart 2575 ? - HP Support Community

kuriouskat2525 · ‎06-02-2016

I'm not tech savvy. Hope I posted on correct board. Want to give this printer to a recycling center, but I'm concerned with security issues. Does this unit save any documents that I've scanned, printed, etc.
Model # SDGOB-0504.
Thanks.

Drakster · ‎06-03-2016

Hi @kuriouskat2525,

Welcome to the HP Support Forums!

I noticed that you're concerned about the printer retaining any personal information if you choose to get rid of it. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

When you copy and scan documents they are not stored on this device. The only concern I would have, is if your printer was capable of faxing, which it does not. If this printer has an expansion slot for memory cards, please remove it before discarding the printer.

Please go to HP: Product return & recycling.

Alternatively, HP may offer you a discount towards a trade-in on a replacement unit.

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number
Case number and phone number appear.

I hope this helps clear up any confusion. Please respond if you have any concerns. I hope you have a great day!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Drakster · ‎06-03-2016

Hi @kuriouskat2525,

Welcome to the HP Support Forums!

I noticed that you're concerned about the printer retaining any personal information if you choose to get rid of it. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

When you copy and scan documents they are not stored on this device. The only concern I would have, is if your printer was capable of faxing, which it does not. If this printer has an expansion slot for memory cards, please remove it before discarding the printer.

Please go to HP: Product return & recycling.

Alternatively, HP may offer you a discount towards a trade-in on a replacement unit.

Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number
Case number and phone number appear.

I hope this helps clear up any confusion. Please respond if you have any concerns. I hope you have a great day!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

kuriouskat2525 · ‎06-03-2016

Thank you very much. That's what I needed to know.

safe to recycle HP photosmart 2575 ?

Create an account on the HP Community to personalize your profile and ask a question