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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-27-2017 05:05 PM

HP Recommended
Product: Example: Deskjet 3845
Operating System: Microsoft Windows 10 (32-bit)

I have a deskjet 3845 printer. There is no paper jam at all, but my computer (when hooked to the printer) says that there is a paper jam in the printer. It will not even attempt to print anything. I have tried everything and still it says paper jam. Please help!

1 REPLY 1

‎01-28-2017 01:21 PM

HP Recommended

@Ihateprinters53,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are getting paper jam error when trying to print from your HP Deskjet 3845 Color Inkjet Printer.

 

Don't worry as I have a few steps that should help fix this issue.

 

Please follow the steps under "Paper jam' message displays on the computer" in the link: Blinking Power Light

 

Let me know how that works.
 

I hope you have a good day ahead.

Rainbow23 - HP Support.
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