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‎04-18-2016 02:35 PM

HP Recommended
Product: c310a wireless [rinter
Operating System: Microsoft Windows 10 (64-bit)

HP photosmart c310a wireless. I run the HP print and scan Doctor and it says I am missing softeare for this printer. Went to HP and downloaded the required software. I reran the doctor and I always get the same results. Several attempts same results.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-31-2016 06:03 PM

HP Recommended

Hi,

 

Please select the ULL feature software before downloading.  It's there in the link - 139.9Mb.

 

Thanks.

 

full feature software.jpgfull feature software.jpg

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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4 REPLIES 4

‎04-19-2016 12:06 AM

HP Recommended

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-premium-e-all-in-one-printer-series-c3...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎12-31-2016 03:05 PM

HP Recommended

 

 

I went to the link to install the full feature printer software and all that is available is the e-print software.  I have misplaced my disk and I need to reinstall the software for my Photosmart c310a.  Can you please point me in the right direction?

Thank you

Rick

Was this reply helpful? Yes No

‎12-31-2016 06:03 PM

HP Recommended

Hi,

 

Please select the ULL feature software before downloading.  It's there in the link - 139.9Mb.

 

Thanks.

 

full feature software.jpgfull feature software.jpg

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎01-09-2017 04:32 PM - edited ‎01-09-2017 05:03 PM

HP Recommended

Hi, I had to lie to the website and tell it that I used a different version of Mac osx.  I am downloading right now and hopefully it looks like it will work.  

Thank you!

Rick

 

 

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